Telecommunications Seminary User Manual

Telecommunications Seminary User Manual

Seminary Housing
Users Manual
2002 - 2003

• STAFF

  • Bill Buchanan - Director of Telecommunications
  • Paula Williamson - Telecommunications Coordinator
  • Debra Schmidt - Switchboard Operator
  • Pam Theisen - Switchboard Operator

• OFFICE HOURS - HC110

  • Monday - Friday
  • 8:00 a.m. - 4:30 p.m.

• SWITCHBOARD HOURS - School Year
  

Monday - Thursday 7:30 a.m. - 10:00 p.m.	Friday 7:30 a.m. - 7:00 p.m.
Saturday 9:00 a.m. - 7:00 p.m.	Sunday 3:00 p.m. - 10:00 p.m.

• SWITCHBOARD HOURS - Breaks & Summer

  • Monday - Friday
  • 8:00 a.m. - 4:30 p.m.

• Information Desk

  CLC Lobby

  • Monday - Friday
  • 8:00 a.m. - 4:30 p.m.

Table of Contents

Dialing information Dialing Information  First Things First Dial 9 Campus Phone Numbers Local Area Calling Long-Distance Calling 800 Calling 900 Calling Directory Assistance Operator Assistance Collect Calls Calling Cards  Long-Distance Codes Rates Long-Distance Code Abuse Billing Harrasing Calls Services Courtesy phones Fax service Meeting room speaker phone Meeting room speaker phone Pay phones Phone-a-thons Conference bridging Video conferencing Service requests 800 service Phone features Annoyance Call Trace Call Forward Call Hold Call Waiting Camp On Last Number Redial Speed Calling Transfer

Voice mail General information What is vm How to receive vm How vm works How long vm messages last How many rings before vm answers Voice mail access Voice mail access On-campus On-campus Off-campus Off-campus Voice mail features Play message Play message Keep message Keep message Discard message Discard message Retrieve discarded message Retrieve discarded message Answer message Answer message Give message Give message Campus-wide message of the day Campus-wide message of the day Make message Message addressing options Call schedule options Recording a name Changing a passcode Greetings Distribution lists

FIRST THINGS FIRST

Please Read!

ON-CAMPUS HOUSING

Telephone charges on your monthly Bethel statement will show under the heading of Long Distance for August (or whatever the previous month was).  This will be confusing for new tenants, because the  per-month phone charge is billed for the month ahead; however, it will appear as a long distance charge.  Remember, there is also an $18 installation fee for new tenants.

Single Family Apartment
Your voice mail number is the last four digits of your Bethel telephone number.  To listen to your voice mail from off campus, dial 651-638-6060.  When they ask for the voice mail extension, you enter the last four digits of your telephone number.

You do not need a long-distance code to obtain long-distance from your apartment, so please monitor your telephone.  You will be responsible if someone uses your telephone to call long-distance.  You will, however, need a long distance code to call long-distance on any of the campus telephones.

Roommate Apartment
Your voice mail number is your P.O. box. To listen to your voice mail from off campus, dial 651-638-6060.  When they ask for the voice mail extension, you enter the last four digits of your telephone number.

You will need a Bethel long-distance code to call long distance.

Please remember to fill out a green Termination of Services  form to cancel your phone service.  Otherwise you may continue to get charged.

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DIALING INFORMATION

Remember to Dial 9 for an Outside Line.

It is very important that you try to remember to dial a 9 before dialing an outside line.  If you don=t, the person on campus who has the first four digits of the number you  dial for an extension number will get your call.

For example: 612-888-2435      Without dialing a 9, extension 6128 on campus would get this call.  For those who have extensions with 612? or 635?, it gets to be a lot of hang-up calls.

You need to use ten-digit dialing when dialing anywhere outside of the 651 area code.

Do not use a "1" when dialing a 651, 763, or 952 area code.  There are some areas within these area codes that are long distance.  You will get a recording stating that you need to use a A1@ to access the number.  Then redial using a "1".

CAMPUS PHONE NUMBERS
On-campus numbers start with a "638" or "635" prefix. Please be sure to use and give out the correct prefix when giving out a number.  The prefix 635 is used for extensions that begin with an 8xxx, 1xxx, OR 2xxx.  You do not have to dial the "prefix" if you are calling on-campus. Just dial the last four digits of the number (if busy, see camp-on feature).

LOCAL AREA CALLING
To reach a local metro off-campus number, dial 9 + seven digit phone number for numbers within the (651) area code.  Example: 9 + 631-3030 (Domino's).  Again, you must now dial the area code when dialing the local (612) area code.

LONG-DISTANCE CALLING
A long-distance code is necessary to make direct-dial, long-distance calls.

• Direct Dial:

  • Dial 9 + 1 + area code + seven digit number.
  • Listen for dial tone.
  • Enter long-distance code.

• International:

      9+011 + country code + phone number.

  • Listen for dial tone.
  • Enter long-distance code.
  • Note 1:    International, country and city codes can be found in the front of the Minneapolis and St. Paul white pages.
  • Note 2:    Dialing a long-distance code too quickly after the long-distance  phone number will result in a "fast busy" signal.

800 CALLING

• Dial 9 + 1 + 800/866/877/888/950 + seven digit number.
• Please note:    800 calls with service charges are NOT permitted from Bethel campus phones.

900/500 CALLING

Calls CANNOT be made to area 900, 976, and 500 from Bethel campus phones. They can only be made from pay phones.

DIRECTORY ASSISTANCE

• Dial 9 + 411.
• When you hear dial tone, immediately enter your long-distance access code.  The operator will be able to help you with local and long-distance information.  Please note that there is a charge for every directory assistance call.

OPERATOR ASSISTANCE
(Note: Only non-billable assistance may be obtained.  If you need billable information, such as international Information, you will need to use a calling card or major credit card.)

If you need the help of an operator to make a call, do the following:

• Local:

  • Dial 9 + 0
  • When tone starts, enter long-distance code for an  Operator

• Long-Distance & International:

  • Dial 9 + 0 + 0
  • When tone starts, enter long-distance code
  • Listen to recording and follow prompts.  Be prepared to give a calling card number or major credit card number.

• Collect:

  • Dial 9 + 0 + area code + seven digit number.
  • An  operator comes on and asks for your calling card and 4-digit pin or credit card and exp. date.  If you wait without responding , the operator will come on again and ask you to say COLLECT, CALLING CARD, PERSON-TO-PERSON, or OPERATOR. 
  • Say which one you would like to use.  If you say collect, your party will be dialed.  When they answer, the operator will ask you to say your name for the party called so they can decide if they want to accept.

NON -AT&T CALLING CARDS
Use your carrier=s equal-access number.


Never give out your Bethel extension for any reason other than for someone to call you.  Companies have a way of charging things to your phone number.  The charge would appear on Bethel=s phone bill.  We would have to trace it  back to the person who gave out the number.  We will charge an additional $15 to your Bethel account to cover costs of tracing the charge.

Your Bethel phone number is yours to use while you are here.  However, the number belongs to Bethel College and Seminary.

LONG-DISTANCE CODES
You may obtain a code by contacting the Telecommunications Department.  Seminary housing residents will be assigned a long-distance code when they move in.  This code will be needed to make long-distance calls from your apartment.  Please memorize this code and do not post it where all can see.

RATES
Long-distance rates will be 154 per minute within the 48-contiguous states.  International rates will depend on destination called.  Some countries are very high.  You might want to check with Telecommunications to obtain current rate.

LONG-DISTANCE CODE ABUSE
Abuse of a long-distance code refers to intentionally using the wrong code or someone else's code. Students caught abusing a long-distance code will automatically be fined $100 and could be subject to further disciplinary action.

If you think your code is being abused, report it immediately to the Telecommunications Office.

BILLING
Billing for all calls begins after 15 seconds whether the called party answers or not. This includes dialing, connection, and ringing/busy signal. To play it safe, always hang up after five rings or as soon as you hear a busy signal.

After placing a long-distance call, always hang up for at least 20 seconds to insure disconnection. Otherwise, duplicate calls will be billed. 

All telephone charges are applied directly to your Bethel student account.  PLEASE DO NOT SEND MONEY TO TELECOMMUNICATIONS. You will receive a call-detail report in your campus PO on or about the tenth of each month, showing a record of all charges.  Please take time to look this over.   The deadline for reporting discrepancies is the last day of the current month.

Any account with a bill greater than $200 within the month will be reported to the Business Office.  You will receive a notification letter requesting payment within ten working days.  Please call the Business Office to arrange payment. Non payment could result in the cancellation of your long-distance code. Before your long-distance code is reconnected, the telephone charges must be paid in full.

HARASSING CALLS

We have had an increase in harassing phone calls.  Some of these calls are from outside sources, but the majority are from on campus.  These calls  vary from late-night hang-up calls to sexual harassing calls.  We are able to trace on-campus calls if the following procedure is done while you still have the caller on the line.

TRACING HARASSING PHONE CALLS
 (Must be done while caller is on the phone)

• Press hook-switch down for 2 second & listen for dial tone.
• Press * *
• Press hook-switch down again for 2 second.
• Notify Telecommunications of the time/day the call occurred.  We will then notify Student Life of the situation.  We cannot tell you who made the call, but we will give the name of the offender to Student Life.  Student Life will contact you.   
  

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PHONE FEATURES

CALL FORWARD (Remember to cancel when finished.)

• To activate:
  

  • Access line & listen for dial tone.
  • Dial *13 + on-campus extension (last four digits only).
  • Listen for service tone and hang up.

• To cancel:

  • Access line & listen for dial tone.
  • Dial #13.
  • Listen for service tone and hang up.

CALL HOLD

• To activate:

  • Press hook-switch down for 2 second.
  • Dial *21.
  • Listen for service tone and hang up.

• Retrieval from same phone:

  • Access line & listen for dial tone.
  • Dial *21.

• Retrieval from another on-campus phone:

  • Access line & listen for dial tone.
  • Dial *22 and extension where the call was put on hold.

CALL WAITING

Each residence hall phone is set-up to have call waiting.  The call waiting option works as follows:

When receiving a second incoming call, you will hear a two beep tone. Press the hook-switch down for 2 second. You will be connected to the second caller. To return to the first caller, press the hook-switch down for 2 second and *53.

Call waiting interferes with data connectivity. To turn off call waiting on a per-call basis, precede your destination number with *70. This will cancel the call waiting feature for that call only. When you disconnect, the call waiting will be enabled again.

CAMP-ON

If you reach a busy signal on-campus, you may camp-on to that station and you will be called back when it is no longer busy.

• To activate:

  • Listen for distinctive busy tone.
  • Press hook-switch down for 2 second.
  • Dial *56 & listen for service tone.
  • Hang up and continue to use your extension as needed.
  • When your station rings with the camp-on callback ringing pattern, pick up the receiver.
  • The system will automatically redial the number for you.

• To cancel:

  • Listen for dial tone.
  • Dial #56.
  • Listen for service tone and hang up.

LAST NUMBER REDIAL

• Access line & listen for dial tone.
• Press *9.
• The system will automatically redial the number for you.

SPEED CALLING

• To place a call using Speed Calling:

  • Access line & listen for dial tone.
  • Dial 77 + desired entry code (0-9).
  • Remain off hook.
  • The system will automatically dial the number for you.

• To program or change a Speed Calling number:

  • Access line & listen for dial tone.
  • Dial *77 + an entry code (0-9) + 9 + the number.
  • Listen for service tone and hang up.

TRANSFER

• Press hook-switch down for 2 second.
• Dial on-campus extension & hang up.

ANSWERING MACHINES

Each student, living on or off campus, is assigned a private voice mailbox.  Therefore, answering machines are not allowed on campus telephones.

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VOICE MAIL

GENERAL INFORMATION

What is Voice Mail?
Voice mail is a private and confidential campus-wide telephone answering/voice messaging center. It allows 24 hour messaging capabilities with faculty, staff, and other students. Every caller gets through and  password protection means messages remain private. Messages may be retrieved from any touch-tone phone on or off campus.

How do I get Voice Mail?
Call Telecommunications at 651-638-6280, and we would be happy to set one up for you.

How does Voice Mail work?
On-campus housing voice mail is just like an answering machine.  When you don=t answer your phone it goes to voice mail.  Off-campus Seminary students who choose to use our voice mail system would use the number 651-638-6060 and assigned voice mailbox number (which would be their P.O. Box with a 97 in front.)

When  you access your voice mailbox for the first time, a voice tutorial will be waiting in your voice mailbox to help you set it up.  It will ask you for your name, a secret pass code, and your personal greeting.

How long do VM messages last?
Voice mail messages that you play and keep last 7 days before they are automatically deleted.  Unflawed messages will be deleted after 14 days, even though you have never played the message.

How many rings before a call goes to VM?
When a person calls an unanswered extension, they will hear 6 rings before voice mail answers. The phone being called will only ring 4 times.

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VOICE MAIL ACCESS

• ON-CAMPUS:

  • Dial 6060.
  • If voice mail answers with:
  • a.  Local greeting, press * twice.
  • b.  "Welcome to the message center", don't press *.
  • Enter voice mailbox number.
  • Press *.
  • Enter pass code.

• After your voice mailbox is set-up

  • Dial 6060 from YOUR campus phone.
  • Press the number that corresponds to your name.
  • Enter pass code.    

• OFF-CAMPUS

  • Dial 638-6060.
  • Wait for voice mail to answer.
  • Enter voice mailbox number.
  • Press *.
  • Enter pass code.

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VOICE MAIL FEATURES

PLAY A MESSAGE

• Voice mail will play a message along with the date and time it was received. A stutter dial tone (on-campus residence only) indicates voice mail messages have been received.

  • Access voice mailbox.
  • Press P (Play).
  • Listen to message.
  • After listening to the message, you can:
  • Press K (Keep message).
  • Press D (Discard message).
  • Press * (retrieve discarded message).
  • Press A (Answer the sender).
  • Press G (Give message to another mailbox).
  • At any time during message playback:
  • Press 1 to pause for 30 seconds (press * to resume).
  • Press * to move back 5 seconds.
  • Press # to move forward 5 seconds.
  • Press T to move to the Top of your next message.
  • (T leaves message status unplayed).

CAMPUS-WIDE MESSAGE OF THE DAY

If there is a message of the day, it will play automatically when you first log in. It will be played twice. You can bypass the second one by pressing #.  This is usually only used in case of emergency.

MAKE A MESSAGE

Voice mail allows you to make (record) a message and send it to one or more voice mailboxes.

• Access voice mailbox.
• Press M (Make a message).
• Enter voice mailbox number(s) where message is to be sent.
• Press #.
• Record message.
• Press # to end recording of message.
• Press X to send message    OR
• After recording your message you may press M for Message Addressing Options:
• C - Confidential (Recipient can answer message, but not give it to anyone).
• R - Receipt (Voice mail will tell you when recipient has played the message).
• U - Urgent (Message is marked urgent for the recipient and will be played before other messages).
• F - Future Delivery (Message will be delivered in the future at a time specified by you).
• Press X to eXit message addressing options.
• Press X to send your message with the option.

Distribution Lists - If you have a group of people that you need to continue to leave the same message for, contact the Telecommunications Office for the ability to create distribution lists.

GREETING

• Voice mail allows you to change a personal greeting that callers will hear when they call.
• Access voice mailbox.
• Press U (User options).
• Press G (Greeting) and follow the prompts.

RECORDING YOUR NAME

This option allows you to change your name. Voice mail will then use the name you record to inform recipients that a message is from you. It will also state your name to other users addressing messages to you from their voice mailbox.

• Access voice mailbox.
• Press U (User options).
• Press N (Name).
• Record name.

CHANGING A PASS CODE

• Voice mail allows you to create a four to seven digit pass code.
• Access voice mailbox.
• Press U (User options).
• Press P (Pass code).
• Enter new pass code.

VOICE MAIL ETIQUETTE

Voice Mail Greeting

Record your name clearly so callers can understand who they are leaving a voice mail message for. Try to make your greeting short.

Leaving Voice Mail Messages
When leaving a voice mail message, access your voice mailbox and press AM@ to make a message. Record your message and press the AX@ key to send the message. Pressing the AX@ key will prevent a loud hang up sound from being recorded.

The above procedure will allow people to respond to your message by pressing A to answer back. This saves them time by not having to look up your voice mailbox number.
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SERVICES

COURTESY PHONES
Courtesy phones are available throughout the campus. They will accept long-distance codes for directory assistance or long-distance calls.

PAYPHONES
Bethel has 6 pay phones on campus. They are located in PE third floor, and CLC first floor, Seminary Student Center.

TDD PHONES (Telecommunications Device for the Deaf)
There are TDD phones available for use. Please contact the Telecommunications Office for more information (6280).

DATA CONNECTIVITY
Call waiting may interfere with data connectivity. To turn off call waiting on a per-call basis, precede your destination number with *70.  This will cancel the call waiting feature for that call only. When you disconnect, the call waiting will be enabled again.
Notes