DRAFT - Bethel University Information Technology Software Support Policy

http://kb.its.bethel.edu/articles/152/

This article is currently unmaintained, and may not be accurate.

Information Technology Services at Bethel University agrees to support the following software, on PC and Macintosh computers, in the following manner. This list will be reevaluated at the end of the second semester of each school year.

I. Full Support - This includes support of the installation and the functionality of the application.

PC	Mac
Current Operating System: Windows XP Professional Windows 2000 Professional Internet Explorer Web Browser McAfee VirusScan Microsoft Word XP Microsoft Excel XP Microsoft Outlook XP Microsoft PowerPoint XP Microsoft Word 2003 Microsoft Excel 2003 Microsoft Outlook 2003 Microsoft PowerPoint 2003 Microsoft Publisher 2003 CARS using PuTty	Current Operating System Mac OSX.x Microsoft Word 2004 for Mac Microsoft Excel 2004 for Mac Microsoft Entourage 2004 for Mac Microsoft PowerPoint 2004 for Mac

Mac

Current Operating System:
- Windows XP Professional
- Windows 2000 Professional

Internet Explorer Web Browser
McAfee VirusScan
Microsoft Word XP
Microsoft Excel XP
Microsoft Outlook XP
Microsoft PowerPoint XP
Microsoft Word 2003
Microsoft Excel 2003
Microsoft Outlook 2003
Microsoft PowerPoint 2003
Microsoft Publisher 2003
CARS using PuTty

Current Operating System
- Mac OSX.x

Microsoft Word 2004 for Mac
Microsoft Excel 2004 for Mac
Microsoft Entourage 2004 for Mac
Microsoft PowerPoint 2004 for Mac

II. Installation Support - This includes support of the installation of the software. This does not include application functionality. The software license may need to be purchased by the department.

PC	Mac
Active Perl Adobe Acrobat Reader Macromedia Dreamweaver Mathematica Microsoft Access XP Microsoft Access 2003 Microsoft FrontPage Mozilla FireFox Web Browser QuickTime Player RealPlayer SPSS Sun Java SDK Sun Java JRE Windows Journal Viewer Windows Movie Maker Windows Media Player

III. Provided Software Support - This includes software that Information Technology will make available, either by an ITS license, or by having the user's department purchase a license. However, the user is required to install and provide their own troubleshooting support for the software.

PC	Mac
Adobe products other than Adobe Acrobat Reader Scanning Software on computers outside of a computer lab

IV. Unsupported Software - This includes software that Information Technology will not provide support for the availability, installation, or application functionality.

PC	Mac
Microsoft Office Suites earlier than Microsoft OfficeXP Software not included in the above lists

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Created: 2005-02-16 09:32:44

Updated: 2005-05-19 15:41:06

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This is a technical article

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